Okay, I don't normally bash guitar makers, but in the spirit of comparing EBMM quality and Customer Service to that of other guitar companies, please forgive me (and my Albert Lee lets me do this), and here I go. BTW, this story is loosely based in truth:
Automated voice: "Thank you for submitting the serial number of your new F***er guitar. Based on the serial number you typed, your guitar was manufactured in California, Mexico, Vietnam, Korea, Tatooine, or possibly one of the comets that orbits the outer rim of our galaxy. It was born between 10:04:14AM GMT and 10:04:18AM GMT. It is a S***tocaster Deluxe Premium Custom Special Deluxe Modern American Deluxe Highway John 5 Mayer non-Deluxe Clapton Hendrix Eric Johnson non-Clapton Mario Andretti Shrek model, which, while indistinguishable from our $249.00 Mexican S***ts, retails for $2,499.00."
"Press ONE if you need the nut re-cut. Press TWO if your pickguard is missing screws. Press THREE if you want to replace the scratchy volume pot. Press FOUR if you think our quality stinks and we're coasting on our name. Press FIVE if you want to pay us $3,000 to take your medicocre guitar and beat it up in our Custom Shop so it looks like it's 30 years older. Press SIX if you would pay $2600 for an old newspaper once read by Edward van Halen. Finally, press SEVEN to be connected to EBMM. Or, if you are an idiot who has to have a certain decal on their headstock, please stay on the line".
